Existing customers

We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.

Call Customer Services on:
0330 099 3001

03 numbers

Calls to 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise they cost the same as calls to 01/02 prefix numbers.

Lines open between:
8am and 8pm Monday to Friday
9am and 5:30pm on Saturday

See full telephone number and call charge information

Write to us at:

Granite Card
Customer Services
PO Box 399
Chatham
ME4 4WQ

Making a complaint

If you have a complaint about a service provided by Vanquis, please write to Customer Action Team, Freepost RSBJ-HULA-XLGG, P.O. Box 399, CHATHAM ME4 4WQ or telephone us on 0330 099 3000. Lines are open between 8am and 8pm Monday to Friday and 9am to 5.30 pm on Saturday. Please click here for call charge information.

Your complaint will be dealt with in accordance with our complaints procedure. Click here to view our complaints procedure.

If your complaint only relates to the Granite Card website or marketing of the Granite Card please write to: MI Money Limited, Churchill House, 142-146 Old Street, London EC1V 9BW or email enquiries@granitecard.co.uk. Your complaint will be dealt with in accordance with MI Money Limited’s complaint procedure – which you can view here.

Financial Ombudsman Service (FOS)

Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at www.financial-ombudsman.org.uk, by letter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR or by telephone on 0800 023 4567 or 0300 123 9123. Please click here for call charge information

If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.

View complaints data