Call Charge Information

How to contact us

Customer Service 0330 099 3001 8am - 8pm Monday to Friday
9am - 5:30pm Saturday
Quick Call (24/7 automated telephone service) 01623 23 23 23 24 hours a day
Lost & Stolen 0800 783 9003
+44 161 444 4495 if calling from outside the UK
24 hours a day
Card Activation 0800 781 9660
01623 23 23 23
8am - 9pm Monday to Friday
9am - 5:30pm Saturday
Repayment Option Plan 0330 099 3010 8am - 8pm Monday to Friday
9am - 5:30pm Saturday
If you are experiencing financial difficulties we have a specialist team who can discuss a suitable arrangement with you 0330 099 3002 8am - 8pm Monday to Friday
9am - 5pm Saturday

How much will it cost me?

01, 03 and 0800 numbers

Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from consumers’ mobiles and landlines.